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ALACHUA COUNTY TAX COLLECTOR

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Welcome to the Alachua County Tax Collector's Official Site!

2016, 2017, 2018, 2019, 2020, 2021 and 2022
Legacy Award Recipient for Outstanding Financial Operations

WELCOME,

JOHN POWER,
TAX COLLECTOR

"I am extremely proud of each and every member of our staff for doing their part to ensure the accuracy of these public funds.
They are an exceptional, award-winning team and I am honored to share this achievement with them for the seventh year in a row."
-John Power

to the Alachua County Tax Collector's Official Site!

Serving Alachua County

Fiscal Award 2020
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Alachua County Tax Collector Recognized for Performance Excellence

ALACHUA COUNTY, FL – Tax Collector John Power is pleased to announce his office is the proud recipient of the 2022 Governor’s Sterling Award for performance excellence in management and operations.  The Sterling award is presented annually to organizations and businesses that meet or exceed the Sterling/Baldrige National Criteria for Performance Excellence – a framework for achieving and sustaining organizational performance excellence and efficiency.  The Tax Collector’s office is the only organization in the state of Florida receiving the prestigious award this year.

The award follows a rigorous assessment process based on criteria from seven categories:  leadership; strategic planning; customer focus; measurement analysis, and knowledge management; workforce focus; operations; and results.  The Sterling Council’s panel of judges consists of six judges that are nationally and internationally recognized experts on organizational performance excellence in the Sterling/Baldridge Management System.

In support of its vision, “To be nationally recognized as a leader in organizational excellence and exemplary service”, the organization has focused on maintaining a culture of innovation, continual process improvement, and respect.  Accordingly, all work at the Tax Collector’s Office is performed in conjunction with an internally developed automated information management system called “JARVIS”.  This innovative data analytics tool is custom designed and utilized to ensure all management and operational decisions are data driven and fact based.

Throughout the last four years, the Tax Collector’s office boasts high performance ratings exceeding their comparative peer groups. Utilizing an innovative appointment system, over 80% of customers received service within 15 minutes while 50% of those were within 5 minutes.  Customer satisfaction was rated an average of 98%, transaction accuracy achieved an average of 99.8%, and workforce satisfaction attained an average of 90%. Consistently, costs have remained below budget and external audits are clean and error-free.

“We are an organization focused on continual improvement with the goal of mastering all aspects of organizational efficiency. This award shows the citizens of Alachua County our office is committed to excellence and is achieving great success,” said Power. “I respect and admire every member of our team and thank them for their dedication and hard work. Receiving this award from the Sterling Council is an honor for our team and the entire community.”

The Alachua County Tax Collector’s office acts as an agent for multiple local and state agencies, providing a wide range of services to the public.  Total collections are approximately $390 million annually in taxes and fees, which are distributed among 25 taxing authorities.  The Tax Collector also provides services for Motor Vehicle titles and registrations, Driver Licenses including road tests, Concealed Weapons licenses, and Birth Certificates.

For more information about the Alachua County Tax Collector, go to AlachuaCollector.com.  For more information about the Florida Sterling Council, go to FloridaSterling.com.

Announcements

Our leader, John Power, and the entire staff proudly support the United Way of North Central Florida.

Mr. Power is on the UW Board of Directors and 100% of the staff contribute to United Way through payroll contributions. In recognition of our consistent support throughout the years, United Way has awarded us with their highest honor, the G.A.V. Award (Give, Advocate and Volunteer). #LiveUnited

2022 United Way Award Winner

What our customers say…

Really fast service. The DMV officer was very friendly and helpful. Best DMV I have been to so far. Thank you Alachua Downtown DMV.

Google ReviewOctober 2020

We appreciate you for all that this office gives to our town. Exceptional service and compassion.

Customer SurveySeptember 2020

“I’m in the military and I have been having an incredibly difficult time trying to get help through MANY Florida DMV’s, until I arrived here!

Customer SurveySeptember 2020

“This branch is very systematic and organized in making sure that masking and social distancing are followed in the premises. The staff are nice and very accommodating too. Thank you so much Alachua County branch!!”

Google ReviewSeptember 2020

Brenda was extremely helpful and kind.  She made this a wonderful experience.

Customer SurveyJuly 2020

Great customer service.  A big and gracious thank you to the staff a the NW branch, especially Amanda & Diana, for helping me. Both of them went above and beyond to help. Much appreciated!

Facebook Messenger July 2020Eli O.

Omar at the front counter is very professional and helpful.  He is an asset to the Tax Collector’s office.  Superb customer service.

Customer SurveyJuly 2020

Whitney was incredibly knowledgeable, succinct, and effective in explaining DMV procedures.  That kind of initiative commends a raise.

Customer SurveyJuly 2020

Taylor W. was amazing! She answered all my questions efficiently. She went above and beyond!!

Customer SurveyJuly 2020

Whitney was wonderful! So helpful and knowledgeable.

Customer SurveyJuly 2020

The clerk was amazingly helpful.  Best DMV experience of my life.

Customer SurveyJuly 2020

Kimberly was so kind and responsive to me. Thank you.

Customer SurveyJuly 2020

Karen was incredibly helpful and accommodating with my issues registering out of state! She went above and beyond to help me!

Customer SurveyJuly 2020

Received my license yesterday. Very effective and professional process.  My thanks to the staff that made it happen.

Gerald O.June 2020

Not a typical dmv! Friendly people, that actually help you.  Customer service is off the charts. Quick, easy process for changing my license to Florida along with getting a FL tag.  – May 2020

Andy S.5 Star Google Review

The folks here are SO NICE and incredibly helpful! They were so patient helping me get a license photo that didn’t look completely washed out. No wait time, literally the nicest DMV experience I’ve had.

Ashley F.October 2019

Great experience! Most friendly people I’ve experienced at a DMV/Tax Collectors office. Taylor was incredibly helpful and knowledgeable!

Ben C.October 2019

Should be the standard for any DMV. Compared to other DMVs I’ve been to, I feel like I’m in paradise.

Jerry L.September 2019

The best DMV in the area, possibly the country, maybe even the world, it’s so fast, easy, there’s very nice people that work here. Couldn’t be more happily shocked and please from a DMV. Go gainesville!

Audrey M.September 2019

Easily the most pleasant and quick DMV experience I’ve ever had by a mile!

Sean F.July 2019

I had the pleasure of working with Whitney. So professional, kind, helpful and knowledgeable. She was wonderful and I was lucky to have her help me.

Customer SurveyAugust 2019

Best service ever in everything.

Customer SurveyAugust 2019

The representative was knowledgeable and focused on my experience and benefit. She made suggestions based on her knowledge and saved me time and money.

Customer SurveyJuly 2019

Debbie is very knowledgeable and most helpful person I have ever encountered at this office.

Customer SurveyJune 2019

I was very distressed with a problem and Phyllis helped me through the issue to an approachable and hopefully positive end.

Customer SurveyJune 2019

I am in the military and I have been having an incredibly difficult time trying to get help through MANY Florida DMV’s, until I arrived here!

Customer SurveySeptember 2020

Fred was a great help. Great service and a great people person.

Customer SurveyJune 2019

Dae-Leza is super helpful. She is kind, willing to answer lots of questions, has patience to repeat herself several times as I can’t hear out of one ear.

Customer SurveyJune 2019

Robert was very wonderful and patient.

Customer SurveyJune 2019

Taylor was very professional and friendly. Taylor made me feel special and not nervous as I thought I would be. She is an asset to the tag office.

Customer SurveyJune 2019

I like the area, very centralized, the wait time was fantastic. And the office was very clean.

Customer Survey June 2019

The representative was very friendly and helpful.

Customer SurveyJune 2019

Robert made me feel as though I mattered and wanted me to get the best service possible. He gave me all kinds of options for my situation.

Customer SurveyMarch 2019

Fred did a great job and went above and beyond by speaking spanish with me.

Customer SurveyFebruary 2019

Janna was awesome in providing customer service. She was very knowledgeable in answering all of my questions. Great CUSTOMER SERVICE!

Customer SurveyFebruary 2019

I wanted to take a moment to let you know that I received excellent customer service over the last week from Lori. I had a problem with my vehicles and boat registration address that I could not resolve myself on your web page. I tried but could not find the way myself. Finally I got the help from Lori, she took care of my problem. I just wanted to say thank you for having folks like Lori. Most people complain without hesitation so I want to say thank you also without hesitation. THANK YOU LORI great job.

John S.February 2019

Today I was assisted for the second time this week by Nathan (I don’t know his last name, but I do know that he recently completed an internship with a golf company) at the DMV on 34th Blvd in Gainesville. He helped me with a complicated vehicle registration involving registering a recently purchased out of state lease buyout for a non-Florida resident active duty service member. As an active duty Army physician I keep very busy and greatly appreciate the amount of time Nathan helped me to save and the assistance he provided. I believe that he is an excellent asset for the department of motor vehicles and that he deserves to be recognized as such. Thank you.

Jason G.May 2019

The best service I had in a long time. Rachel should get a raise, the best. God bless Rachel.

Customer SurveyJune 2019

“Extremely pleasant and helpful!!!!!”

Customer SurveyApril 2018

“I love the customer service here!”

Customer SurveyApril 2018

“Super helpful with explaining the process and making it easy!”

Customer SurveyMay 2018

“I was actually looking for a page to make a comment regarding my experience today December 27, 2018. Zachary and Kay in the southwest branch went above and beyond in the most professional manner to help my daughter get her title transfer issues resolved. Thank you!”

Luis M.December 2018

“Extremely knowledgeable and efficient!”

Customer SurveyMarch 2018

“Changed my address on my license yesterday. Staff was so wonderful and helpful. Thank you for hiring such wonderful people. Tyler was so very nice and helpful. Thanks!”

Carol S.

“All the staff here are wonderful & good spirited too.”

Customer SurveyJune 2018

“I must say I had a pleasant experience here. I made an appointment on a Friday morning and was seen immediately. I came to get a new tag. They were a bit unsure if I had the right documents, so the young lady at the front desk checked with her supervisor and assured me I did. I then went to the window where even after some complications (on my part) the agent was very calm, kind, and patient!”

Delia S.
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