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Common Questions and Answers
With our lobbies closed to the public, our staff is working diligently to assist our customers with mail transactions. Please understand we are operating with a reduced staff level in order to comply with CDC guidelines and keep everyone safe. We appreciate your patience and understanding. Below is a list of common questions:
When I drop off my paperwork, how soon will it be processed?
We check our drop boxes every hour throughout the day. Your transaction will be processed within 1-2 business days.
How long will it take to receive my paperwork back in the mail?
Allow 7-10 days for processing and regular mail. If you need it sooner, please include a Pre-Paid Express envelope with your drop off. Unfortunately you will not be able to pick up your paperwork from our office.
How do I renew or replace my driver license?
While our lobbies are closed you may go online to the state website at www.GoRenew.com.
Is there an extension on vehicle registrations?
No. Your vehicle registration still expires at midnight on your birthday. The Governor has not issued an order to extend them. Please allow enough time to process your renewal by mail or online.