PUBLIC SERVICE ANNOUNCEMENT
Effective Thursday, March 19th, 2020 all Alachua County Tax Collector Office lobby locations will be closed to the public until further notice. While our lobbies will be closed to the public, customers can continue to process transactions online at www.AlachuaCollector.com, through the mail, or by phone at 352-374-5236.
According to Tax Collector, John Power, “In light of the current public health situation regarding the spread of Coronavirus (COVID-19), it’s in the best interest of the office to close to direct public contact until further advised.”
The Alachua County Tax Collector’s office serves over 40,000 customers per month (17,000 in-person), making it one of the largest customer-facing operations within the county. “By closing our office lobbies, it will help limit potential exposure of our staff and the public.” Power continues, “In anticipation of our lobbies being closed, we’ve worked to bolster our phone operations, mail, and on-line processing capabilities” Services that can be completed online or over the phone include, but are not limited to:-Vehicle Registration (Tag) Renewals-Limited Driver License Services, -Property Tax Payments, -Handicap Parking Placards, -Tourist Development Tax Payments, etc.
Customers wishing to reach the Tax Collector by phone should call 352-374-5236. In addition to closing office lobbies to the public, all in-person appointments for Tax, DHSMV, and other related services are canceled until further notice. For updates, please check our website, AlachuaCollector.com and follow us on Facebook. For questions, please call 352-374-5236.
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Common Questions and Answers
With our lobbies closed to the public, our staff is working diligently to assist our customers with mail transactions. Please understand we are operating with a reduced staff level in order to comply with CDC guidelines and keep everyone safe. We appreciate your patience and understanding. Below is a list of common questions:
When I drop off my paperwork, how soon will it be processed?
We check our drop boxes every hour throughout the day. Your transaction will be processed within 1-2 business days.
How long will it take to receive my paperwork back in the mail?
Allow 7-10 days for processing and regular mail. If you need it sooner, please include a Pre-Paid Express envelope with your drop off. Unfortunately you will not be able to pick up your paperwork from our office.
How do I renew or replace my driver license?
While our lobbies are closed you may go online to the state website at www.GoRenew.com.
Is there an extension on vehicle registrations?
No. Your vehicle registration still expires at midnight on your birthday. The Governor has not issued an order to extend them. Please allow enough time to process your renewal by mail or online.